Hamad Airport introduces stylish and functional new uniform for customer service team

Published: 29 January 2025

Over 350 customer service personnel at the airport will be adorned with the new uniform

NT Bureau
Doha

Hamad International Airport (HIA) un­veiled its brand-new uniform for its cus­tomer service team.

HIA has a diverse team of customer service professionals, representing over 40 nationali­ties and proficient in more than 50 languages.

Over 350 customer service per­sonnel at Hamad International Airport will be adorned with the new uniform.

As the airport recently cel­ebrated its 10th anniversary, this uniform reflects a new approach towards its growth plans which includes empowering its people and enhancing its customer ser­vice experience.

The journey of the new uni­form design started through a partnership with Fashion Trust Arabia, whereby fashion design­ers had the opportunity of sub­mitting a creative proposal for the new uniform that is practi­cal, trendy and sophisticated.

Qatari Designer, Sheikha Zulfa Al Thani, the winner of the com­petition’s designs rose above the ranks as it demonstrated a mod­ern, dynamic and functional design, influenced by Hamad In­ternational Airport’s iconic logo.

Abdulaziz Abdulla Al-Mass, Vice President Marketing & Corporate Communications at Hamad International Airport, commented:

“This milestone marks a sig­nificant evolution for Hamad International Airport’s brand. Our customer service team, who are the face of our airport, are dedicated to meeting passengers’ needs and enhancing their travel experience. The new uniform is designed to foster engagement and leave a lasting impression on our ever-growing customer base.”

The multiple variations style of the new uniform is friendly, approachable and easily recogni­sable for passengers within the expansive HIA terminal.

To further enhance the travel experience, the airport offers comprehensive customer sup­port through various channels, including information desks strategically located throughout the terminal, a dedicated contact center, and innovative live video assistance.

As the airport recently an­nounced record-breaking num­bers in 2024 – serving 52.7 million passengers, it is geared towards serving an ever-increasing num­ber of passengers through new airline partnerships and growing its infrastructure with its nearly completed expansion plan.